Returns & Exchanges
At Mous, we stand by the quality of our ultra-protective gear and offer a 30-day return window for all products in their original condition. Whether you need a different style or a full refund, our streamlined process ensures your tech remains protected without the hassle.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the products in their original packaging to ensure they are protected during transit and include all original accessories.
Attach the Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing